FTWPROJECT USA LLC

Policies & Information

Contact Information

FTWPROJECT USA LLC

• 3422 Old Capitol Trail, Suite 700
  Wilmington, DE 19808
  United States
• Email: ftwinsiderbiz@gmail.com

We read every email personally. If you have a question about your order, a product, or anything else — reach out and we will get back to you as quickly as we can.

Getting your order to you

Shipping Policy

Processing time

All orders are processed and shipped within 7 business days of placement. Once your order has shipped, you will receive a tracking number via the email address provided at checkout.

Shipping carriers

All items ship from our facility in the United States via one of the following carriers:

USPS FedEx DHL

Delivery times

Domestic (USA): Delivery typically takes a few days after your order ships. Exact timing depends on your location and the carrier selected for your shipment.

International: Delivery times vary by destination country. International shipments may be subject to customs processing, which can affect delivery timelines and is outside our control.

Shipping costs

Domestic and worldwide shipping is included in the price of all orders. There are no hidden shipping fees added at checkout beyond what is stated on the product page.

Not happy? We’ll make it right

Return Policy

Return window

You have 30 days from the date you receive your order to return any item for a full refund. Returns received outside of this window may not be accepted.

How to return

To initiate a return, please email us at ftwinsiderbiz@gmail.com before sending your items back. Once confirmed, ship your return to our US distribution address below.

Return AddressFix the World Project
c/o Cheyenne Witmer
1158 Rural Ave
Williamsport, PA 17701
United States

Return shipping costs

We do not provide prepaid return shipping labels. The customer is responsible for the cost of return postage. We recommend using a tracked shipping method to ensure your return arrives safely, as we cannot be responsible for items lost in transit on the return journey.

Refunds

Once your return is received and inspected, your refund will be processed to the original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.

Your data, your rights

Privacy Policy

Effective Date: January 1, 2025

FTWPROJECT USA LLC (“FTW Project,” “we,” “us,” or “our”) operates the website ftwproject.com and related e-commerce pages. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including when you:

• Place an order (name, email address, shipping address, billing address, phone number)
• Create an account or join our referral program
• Contact us by email or through our website
• Subscribe to our email list or marketing communications

We also collect certain information automatically when you visit our website, including your IP address, browser type, device type, pages viewed, time spent on pages, referring URLs, and other usage data through cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send order confirmations and tracking information
• Communicate with you about your order, account, or customer service inquiries
• Send you marketing emails and promotions if you have opted in to receive them
• Operate and improve our website and the customer experience
• Administer our referral program and loyalty rewards
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files placed on your device. We use cookies to:

• Remember your shopping cart contents and preferences
• Analyse website traffic and usage patterns through tools such as Google Analytics
• Serve relevant advertising through platforms such as Google Ads
• Measure the effectiveness of our marketing campaigns

You can control the use of cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information on Google’s data practices, please visit policies.google.com/privacy.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders, including:

• Payment processors (to securely process your transactions)
• Shipping carriers (USPS, FedEx, DHL) to deliver your order
• Email marketing platforms to send communications you have consented to receive
• Analytics providers such as Google Analytics to understand website usage
• Advertising platforms such as Google Ads for marketing purposes

These service providers are authorised to use your information only as necessary to provide services to us and are required to protect your information. We may also disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Google Advertising and Analytics

Our website uses Google Analytics and Google Ads services. Google may collect information about your visits to our site and other websites to provide measurement services and serve targeted advertisements. You may opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on. You may manage your Google ad settings at adssettings.google.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order information is typically retained for a minimum of seven years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request a copy of the personal information we hold about you
• Correction: The right to request that we correct inaccurate or incomplete information
• Deletion: The right to request that we delete your personal information, subject to certain legal exceptions
• Opt-out of marketing: The right to unsubscribe from our marketing emails at any time using the unsubscribe link in any email we send
• California residents (CCPA): If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at ftwinsiderbiz@gmail.com.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly. If you believe we may have collected information from a child under 13, please contact us at ftwinsiderbiz@gmail.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy EnquiriesFTWPROJECT USA LLC
3422 Old Capitol Trail, Suite 700
Wilmington, DE 19808
United States

Email: ftwinsiderbiz@gmail.com

Disclaimer at the foot of the page:

FTWProject

Handmade Orgonite Since 2017

ContactShippingReturnsPrivacy Policy

The Harmonic Shield and all products sold by FTW Project are handcrafted decorative and spiritual items rooted in orgonite tradition. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or health condition. These statements have not been evaluated by the FDA or any regulatory authority.

TERMS AND CONDITIONS PAGE

Both pages are ready to download — the Terms and Conditions and the Policies page together form your complete legal foundation.

Here is what makes the Terms and Conditions page particularly important for your business specifically:

Section 9 — Product Disclaimers is the most critical section in the entire document. It is written as a standalone, clearly labelled section with a highlighted box at the top so no one can claim they missed it. It explicitly states that your products are not medical devices, are not FDA approved, and that customer experiences are individual and not guaranteed. Having this in your Terms — which every buyer agrees to at checkout — creates a legal record that customers were informed before purchasing.

The Class Action Waiver in Section 12 is standard for US e-commerce businesses and protects you from being included in class action lawsuits. Any dispute must be handled individually through arbitration rather than through a class action — this is enforceable in Delaware, which is a business-friendly jurisdiction and why many companies incorporate there.

The Delaware governing law in Section 12 is consistent with your registered business address and is favourable for business dispute resolution.

The User Conduct section specifically prohibits customers from submitting reviews that make unsubstantiated health claims — which mirrors your review moderation policy and gives you contractual grounds to remove non-compliant reviews if challenged.

Both pages match the FTW Project visual identity — the same typography, colours, and layout as the Policies page — so they feel like a natural part of your website rather than generic legal boilerplate.

One recommendation: have a licensed US attorney review both documents before publishing, particularly the arbitration clause and class action waiver, as these vary in enforceability by state.

FTWProjectHandmade Orgonite

FTWPROJECT USA LLC

Terms & Conditions

Please read these terms carefully before using our website or placing an order.

AcceptanceProductsOrdersPricingIP RightsDisclaimersLiabilityGoverning LawContactEffective Date: January 1, 2025

These Terms and Conditions (“Terms”) govern your use of the FTW Project website and your purchase of products from FTWPROJECT USA LLC (“FTW Project,” “we,” “us,” or “our”). By accessing our website or placing an order, you agree to be bound by these Terms in full.

If you do not agree with any part of these Terms, please do not use our website or purchase our products. We reserve the right to update these Terms at any time. Continued use of our website following any changes constitutes acceptance of the revised Terms.

Contents

1. Acceptance of Terms
2. Products and Descriptions
3. Orders and Payment
4. Pricing and Promotions
5. Shipping and Delivery
6. Returns and Refunds
7. Intellectual Property
8. User Conduct
9. Product Disclaimers
10. Limitation of Liability
11. Indemnification
12. Governing Law and Disputes
13. Contact Information

Section 1

Acceptance of Terms

By visiting our website, creating an account, or purchasing any product from FTW Project, you confirm that you are at least 18 years of age, that you have read and understood these Terms, and that you agree to be legally bound by them.

If you are purchasing on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms, and these Terms apply to that entity.

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Section 2

Products and Descriptions

FTW Project sells handcrafted orgonite products including but not limited to the Harmonic Shield phone sticker, Sleeping Pod, Charge Plate, Orgonite Pyramids, Garden Sets, and Orgonite Pendants. All products are made by hand at our workshop using powdered metals, minerals, crystals, and epoxy resin.

Because our products are handmade individually, there may be slight variations in appearance, colour, size, and finish between pieces. These variations are a natural result of the handmade process and are not considered defects. No two pieces are identical.

We have made every effort to display the colours and appearance of our products as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect the actual colours of our products.

All FTW Project products are handcrafted decorative and spiritual items rooted in orgonite tradition. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or health condition. These statements have not been evaluated by the FDA or any regulatory authority. See Section 9 for full product disclaimers.

Section 3

Orders and Payment

By placing an order with FTW Project, you are making an offer to purchase the selected products subject to these Terms. We reserve the right to accept or decline any order at our discretion.

Once your order is placed, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order — it is an acknowledgement that we have received it. Acceptance of your order occurs when your items are dispatched and a shipping confirmation is sent.

We accept payment via the methods displayed at checkout. All payments are processed securely through our payment provider. We do not store your full payment card details on our servers.

You agree to provide accurate, current, and complete information during the checkout process. We reserve the right to cancel orders that we believe involve fraudulent activity or inaccurate information.

For free-plus-shipping promotional offers, the customer is responsible for paying the stated shipping cost only. The free product offer is limited to one per household. We reserve the right to cancel duplicate free-offer orders at our discretion.

Section 4

Pricing and Promotions

All prices are displayed in US Dollars (USD) unless otherwise stated. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

Promotional pricing, funnel offers, and discount codes are subject to the specific terms stated at the point of offer. Time-limited offers are only valid during the stated time window. We reserve the right to withdraw any promotional offer at any time.

Discount codes and store credits issued through our referral program are non-transferable, have no cash value, and may only be used on our website. Store credits expire as stated at the time of issue. Referral rewards are only credited upon verified completion of a qualifying referral purchase.

In the event of a pricing error on our website, we reserve the right to cancel any orders placed at the incorrect price and to notify affected customers accordingly.

Section 5

Shipping and Delivery

All orders are processed and shipped within 7 business days of order placement. Shipping is included in the stated price of all orders — domestic and international. Orders are shipped from the United States via USPS, FedEx, or DHL at our discretion.

A tracking number will be provided to you via email once your order has shipped. Estimated delivery times are:

• Domestic (USA): Typically a few days after dispatch, depending on carrier and destination
• International: Variable, depending on destination country and customs processing

Delivery estimates are provided for guidance only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, weather, or other circumstances outside our control.

Risk of loss and title for products purchased from us pass to you upon delivery to the shipping carrier. We are not responsible for lost or stolen packages after they have been confirmed as delivered by the carrier. In the event of a lost shipment, please contact us and we will do our best to assist.

For international orders, the customer is responsible for any customs duties, import taxes, or fees levied by their country’s customs authorities. These charges are not included in our pricing and are outside our control.

Section 6

Returns and Refunds

You have 30 days from the date of receipt of your order to return any item for a full refund of the purchase price. To initiate a return, please contact us at ftwinsiderbiz@gmail.com before sending any items back.

Items must be returned in their original condition. We reserve the right to refuse a refund for items that are damaged, used beyond reasonable inspection, or returned without prior authorisation.

Return postage is the responsibility of the customer. We do not provide prepaid return shipping labels. We recommend using a tracked shipping method, as we cannot be held responsible for returned items lost in transit.

Please ship authorised returns to:

Return AddressFix the World Project
c/o Cheyenne Witmer
1158 Rural Ave
Williamsport, PA 17701
United States

Once your return is received and inspected, your refund will be processed to the original payment method within a reasonable timeframe. We will notify you by email when your refund has been issued.

Shipping costs paid on free-plus-shipping promotional orders are non-refundable unless the return is due to our error or a product defect.

Section 7

Intellectual Property

All content on the FTW Project website — including but not limited to text, photographs, graphics, logos, product names, page layouts, and design elements — is the property of FTWPROJECT USA LLC or its content suppliers and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, publish, transmit, or create derivative works from any content on our website without our prior written permission.

The FTW Project name, logo, and product names including “Harmonic Shield,” “Sleeping Pod,” “Charge Plate,” and related marks are trademarks of FTWPROJECT USA LLC. You may not use these marks without our express written permission.

By submitting a review, testimonial, photograph, or other user-generated content to us, you grant FTW Project a non-exclusive, royalty-free, perpetual licence to use, reproduce, and display that content in connection with our business, including on our website, social media, and marketing materials.

Section 8

User Conduct

When using our website or participating in our referral program, you agree not to:

• Use our website for any unlawful purpose or in violation of any applicable laws or regulations
• Submit false, misleading, or fraudulent information during checkout or account creation
• Abuse the free product offer by placing multiple orders from the same household
• Misuse our referral program through self-referral, fraudulent accounts, or any form of gaming the reward system
• Post or submit reviews, testimonials, or content that is false, defamatory, or that makes unsubstantiated health claims about our products
• Attempt to gain unauthorised access to any portion of our website or systems
• Transmit any viruses, malware, or other harmful code through our website
• Collect or harvest personal data of other users from our website

We reserve the right to suspend or terminate access to our website and cancel any pending orders for users who violate these conduct standards.

Section 9

Product Disclaimers

Important — please read carefully. All products sold by FTW Project are handcrafted decorative and spiritual items rooted in orgonite tradition. They are sold as art objects, personal accessories, and items of cultural and spiritual significance to the orgonite and conscious living community.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, health condition, or medical issue. Our products are not scientifically tested, certified, or approved for any health, therapeutic, or environmental protection purpose by any regulatory authority, including the Food and Drug Administration (FDA).

Any statements made on our website regarding the history, tradition, or community use of orgonite and its ingredients — including shungite, crystals, copper, and related materials — reflect the cultural traditions and individual experiences of the orgonite community and are not medical or scientific claims.

Customer reviews and testimonials published on our website reflect individual experiences and opinions. Individual results and experiences vary and are not guaranteed. No customer review or testimonial constitutes a medical claim or warranty of product performance.

Our website is provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or availability of our website or its content.

By purchasing our products, you acknowledge that you have read this disclaimer, that you understand the nature of the products you are purchasing, and that your purchase is based on your own personal judgment and interest in orgonite as a cultural and craft tradition.

Section 10

Limitation of Liability

To the fullest extent permitted by applicable law, FTWPROJECT USA LLC, its officers, directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to:

• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage of any nature
• Any claim based on the performance or non-performance of our products beyond what is expressly stated in product descriptions
• Unauthorised access to or alteration of your data or transmissions
• Errors, mistakes, or inaccuracies on our website
• Interruption or cessation of our website or services

In no event shall our total liability to you for all claims arising from or related to these Terms or your use of our products exceed the total amount paid by you for the specific product(s) giving rise to the claim in the twelve months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 11

Indemnification

You agree to indemnify, defend, and hold harmless FTWPROJECT USA LLC and its officers, directors, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of our website or products
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any content you submit to our website, including reviews, testimonials, or referral communications
• Your misuse of the referral program or any promotional offer

Section 12

Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our website or products shall first be attempted to be resolved through good-faith negotiation between the parties. Please contact us at ftwinsiderbiz@gmail.com to initiate resolution.

If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), with proceedings conducted in Wilmington, Delaware, or via video conference by mutual agreement. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

Class action waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive your right to participate in a class action lawsuit or class-wide arbitration.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Section 13

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Legal EnquiriesFTWPROJECT USA LLC
3422 Old Capitol Trail, Suite 700
Wilmington, DE 19808
United States

Email: ftwinsiderbiz@gmail.com

These Terms and Conditions were last updated on January 1, 2025. We reserve the right to update these Terms at any time. The most current version will always be available on this page. Your continued use of our website following any update constitutes your acceptance of the revised Terms.