Email * Subject: Please Select From the Drop Down Menu Below So we Know How Best To Assist You * Status of My Order Tracking Number Problem with my order Address Change Need an Invoice Issues with Paypal Problem with checkout Refund Request Cancel My Order Affiliate Request Interview Request Hope and Tivon Other Plesae provide the order number you wish to cancel * Problem with Checkout *
If you are experiencing any problems with our shopping cart check out process, please change the subject line to “Need an Invoice” and we can send you an invoice to order with us.
Tracking Numbers *
You will receive an email with your tracking number on a Friday when we have processed your order and it is in the bag ready to be brought to Fedex the following Monday. Your tracking number will be in the Fedex system by the end of the day on Monday. AFTER MONDAY when the tracking number has been entered into the Fedex system, you will be able to track your package to your door on the following site: https://www.fedex.com/en-ma/home.html If for some reason the Fedex site is not working you can try any alternative global tracking number website to track your package.
Status of My Order *
Due to a large volume of order processing and a strict production schedule we cannot always answer emails asking for an “update on the status of my order”. Please see the schedule below which will help you know the status of your order:
On the day you place your order, you will receive a confirmation email immediately.
from 7-14 days from the day you placed your order we are in the process of making your order in the factory.
from 15-30 days from the day you placed your order we are either packaging and preparing your order to be shipped, or if there is a large quantity of orders ahead of yours, we are still in the process of making your order in the factory.
By day 30 we have packaged and sent your order to our local Fedex office for shipment to you. You will be sent an email with a tracking number when we ship your order.
By day 40 your order should be delivered to your door via Fedex.
Most of the time we are able to make and ship out orders earlier.
You will receive an email with your tracking number when we ship your order.
If you have not received a tracking number yet it is because we have not shipped out your package yet.
Please always check your spam and be sure to mark any emails coming from as NOT spam.
PayPal Issues *
We use Paypal as our merchant service to process credit cards. You can pay with Paypal or you can pay with a credit card, which will be processed by Paypal. You do not need a Paypal account to purchase with us. If you are having trouble with the shopping cart we can send you an invoice to pay online with your credit card. The invoice will be coming from Paypal, there is an option on the invoice to pay with your credit card. You do not need to create a Paypal account to pay this invoice. We cannot process credit cards at this time by any other means. We are looking for alternatives but have not found any yet that are suitable to our business needs.
If you need an invoice please change the subject line to “Need and Invoice”.
Enter what items quantity and colors you wish to receive an invoice for *
If you need us to email you an invoice that you can pay online with a credit card please describe what items from our website you wish to purchase and don’t forget to tell us what colors and what quantity of each item. We will create an invoice for you and email it to you it will be coming from Paypal. You do not need a Paypal account to pay this invoice, there is an option on the invoice to pay online with your credit card.
Please type your message to us below * I have Read the FAQ's and Terms and Conditions *
Please check here to let us know that you have read our FREQUENTLY ASKED QUESTIONS Found at this link: https://www.ftwproject.com/f-a-q/ as well as our TERMS AND CONDITIONS found at this link: https://www.ftwproject.com/shipping-information/
Almost all of the email questions we get are already answered there. If your question still is not answered then we will get back to you as soon as possible.