We have added new features to our website and business to better serve our customers.
New! Live Chat
On every page of our website you will see a live chat window in the bottom right hand corner. If you would like to speak with us Live chat hours are Monday-Friday from 9am-5pm EST. Our FTW Admin Cece will be happy to help you with any questions you have about our products or your ordering.
Orders Over the Phone and Invoices
Our business phone number is 570-335-9788
You can call and leave us a message and we will arrange a time for a call back.
Call back days are Tuesdays and Thursdays from 9am-5pm EST.
We can take orders and process your credit card over the phone with our secure payment system.
We can also create invoices for you and send them to your email over the phone.
We can also create invoices for you and send them to your email through our live chat feature.
Chat Bot
We have created a chat bot to help answer your questions during our away hours on our live chat. This helps with easy quick self serve answers for many of our frequently asked questions about our products, your order, or troubleshooting the website.
Knowledge Base
We have created a searchable knowledge base with many articles and videos that answer many of our frequently asked questions about our products, your order, our policies, or troubleshooting the website. The knowledge base can be accessed in the live chat window or you can find it here: https://146226388.hs-sites-eu1.com/en/emfprotection-faq
Faster shipping Times
In the past we admit that we struggled with keeping up with the demand of our hand made products, it was a learning process for us! In recent months we have upscaled our entire business structure, built up our inventory, hired more people, and streamlined our processes in order to get your order to you faster. All orders are shipped within one week of ordering them. They should arrive at your door shortly after that, shipping normally only takes between 3-6 business days. You will receive an email from our shopping cart software with you tracking number when your order is shipped. If you ordered outside of the shopping cart system (via invoice or over the phone) please contact us if you need a tracking number, either way your order will be shipped within one week of placing your order.
More on how your order is shipped
We have added a US Based distributorship to our company for faster shipping times. We currently use Fedex, DHL, and USPS to ship your products. Due to our order processing schedule and in able to get your order out to you quickly, we cannot offer shipping choices.
Our shipping schedule:
All orders placed for USA customers ship out within one week of ordering, based on inventory availability orders are either shipped from Morocco via Fedex or DHL or from the US via USPS. All orders placed in all other countries other that USA are shipped from Morocco via Fedex or DHL within one week of ordering.
Contact Us
We have a full time secretary to manage our inbox. If you contact us through our contact form or by emailing us directly at fixtheworldproject@gmail.com we will do our best to get back to you within 48 hours. Please do make sure to utilize our live chat, knowledge base and chat bot features for faster service to you inquiry.
Again our customer service phone number is: 570-335-9788
Our direct email address is: fixtheworldproject@gmail.com
