F.A.Q.
Below some common questions and answers.Our Frequently Asked Questions Page is currently being updated over the course of the next couple of weeks. We are making new videos to answer the many questions we receive. In the meantime, below you will find the answers we have already created for our frequently asked questions.
PLEASE READ FIRST
We receive a very large volume of emails each day and there are only two people (Hope and Tivon) that answer them. It may take a minimum of 48 hours or several days to get a reply, or if your question is already answered in our FAQ’s we might not be able to reply to you at all. We are normally busy without team of artisans making and processing orders. Our business has grown significantly and we do not have a call center or team of customer service representatives to handle the emails we receive, we are working on this, but it will take time. To better assist you we have already answered many of our frequently asked questions you can find them below. Click on the questions below in blue text to have your questions answered.